Resident Guidelines

PARK SQUARE AT SEVEN OAKS RESIDENT GUIDELINES

Management contact information:

The Park Square team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at Park Square.

For general or leasing inquiries: (661) 584-4434 or parksquare@fah.com

Maintenance Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. If an appointment is requested, you will be contacted to schedule the service. Please do not email the property directly with maintenance requests.

After Hours Maintenance Emergencies

For emergency repairs requiring immediate attention, please call (661) 584-4434 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  Please refer to our after-hours emergency guidelines on our website: https://www.parksquareatsevenoaks.com/emergencyguidelines Please only use this emergency line for true emergencies.

After Hours Noise Complaints or Security Issues

For after-hours noise complaints or security issues, please call (661) 584-4434 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  If a staff member is unavailable, your call will be promptly returned once the office reopens. If you feel that your life is in danger, please call the police.   If the problem is not serious enough to involve the police, we would still like to know about it so that we can address the issue properly. Please leave us a voice message or email, describing the problem in detail including any noise violation recordings to: parksquare@fah.com. 

After Hours Parking Complaints

For after-hours parking complaints, please call (661) 584-4434 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.   If someone is parked in your assigned space the security guard or a staff member on duty will tag and tow the vehicle once the message is received. Please also take a photo of the vehicle illegally parked and email it to parksquare@fah.com.

General information:

Key System

You will be provided with a key fob to open the electronic deadbolt to your apartment. This fob also allows access to the pool gates, clubhouse, fitness center, and entry vehicle gates.

Entry Gate

To open the entry gate, simply put your grey key fob close to the black reader. If you wish to allow visitors access, please have them scroll through the entry directory box to find your last name and have them push the call button. You will receive this call on the phone number you have registered with us and you will be able to open the gate by dialing 9 from your phone.

Paying your Rent

Monthly rent payment is due, in advance, on the first day of each month. For your security and convenience, your monthly payments are made through the secure Park Square Resident Portal via electronic check, debit card or credit card. There is no fee for an electronic check. A monthly recurring Auto-Payment may be set up by going to the Payments tab on the top menu. A payment account will need to be added first before you can set up Auto-Pay. Please note that once Auto-Pay is set up it will go into effect for the next payment, not the current one and will end on the date you enter or the lease end date whichever is sooner. Please use the Make a One Time Payment option for an immediate payment before Auto-pay goes into effect.

Electric Service

An electric service account should be requested with PG&E prior to moving in at 1-800-743-5000 or www.pge.com. The service start date must start the same day as your lease start date. PG&E will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to PG&Es notification service.

Water Service

Park Square is contracted with a third-party billing provider, Conservice, for water service billing. Your water charges will be automatically posted to your account by the 20th of each month, for the previous months usage and will become due on the following 1st of the month. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents section.

Fiber Optic Internet Service

We are proud to offer dedicated, secure, high-speed fiber internet with unlimited data to our residents! A dedicated wireless access point for Wi-Fi is provided within your unit. For a hardline connection, simply plug one end of an ethernet cable into the port on your device, and the other into any ethernet data jack located throughout your home and enjoy! Please do not use your own personal router as this will not work with our system. If you are experiencing any issues with the Wi-Fi connection or internet speeds, please reach out to our 24/7 Support Team at 844-44-MEREO or Support@MereoNetworks.com

Parking/Parking Lot

Please park only in your assigned parking space and ask that your guests park only in the guest parking. If you see a vehicle parked in your space, please take a picture and notify the office immediately during normal business hours, if it is after hours, call the Parking and Noise Enforcement line at 661-584-4434, press 3. A $50 fine will be assessed to any resident that parks or has a guest park in another resident's assigned parking space. Once a resident reports an illegally parked car it will be towed immediately. Please drive slowly and responsibly and keep the music volume in the car down when driving through the property.

Trash and Recycling

Trash and recycling bins are located throughout the property near the perimeter carports. Please do not dump furniture or any over-sized items, such as mattresses, in the bins as the trash service charges extra to pick up those items. All cardboard needs to be broken down and placed in recycle containers. No styrofoam should be in the recycle containers, please place them in the regular trash containers. A green organic waste bin is available for use inside the trash bin enclosure near Building G (east side of the property). Californians are now required to divert all organic waste from the landfill, including food scraps, yard waste, paper products, and other organics. For more information on recycling visit: https://www.bakersfieldcity.us/374/Garbage-Recycling and visit your Resident Resources section for guides and tips.

Water Heater

Your apartment home is equipped with a high efficiently hybrid water heater system located on your patio or balcony. The display on the water heater should always read 120 degrees or less and be in “Hybrid” mode. If yours is not, please let us know so that we can immediately correct the settings. Please do not attempt to change any settings yourself.

Heating and Air Conditioning

Your heating and cooling system was designed to be highly efficient and to heat or cool the living areas when and where you need them as compared to a conventional central system which doesn’t offer this choice. You will notice there are wall units located in the living room and bedroom(s), and each can be controlled separately with your hand held remote for five modes: AUTO, COOL, DRY, FAN, & HEAT. Some of the wall units have a small internal pump to remove condensation moisture (a small amount of water) as it occasionally accumulates during either the cooling or dehumidification (if the system is set to “DRY”.) During the regular cooling process this condensate pump may occasionally run to eliminate condensation, and you may hear an intermittent light buzzing sound (perhaps every 20 minutes or so.) Now, AND THIS IS IMPORTANT TO KNOW, as compared to operating your system in its cooling mode, if you choose to run it in DRY mode, this will cause a much more rapid build­up of condensation, and as a result, the pump may run much more frequently. Unless you specifically want to dehumidify your apartment home and are willing to tolerate the additional pumping activity, we recommend that you do not run your unit in DRY mode. If you have additional on how to operate your system, we have a manual posted on the resident portal and you may also contact our management team.

Electric Safety

A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker back to the on position. Use caution when using electric space heaters. Space heaters must be plugged directly into an appropriate wall outlet. DO NOT use extension cords or power strips with space heaters. Kitchen and bath outlets are protected by a GFI circuit breaker in the outlet. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet.

amenities:

Fitness Center, Pool and Clubhouse

The fitness center, pool and clubhouse are all located near the leasing office. Key fobs are required for access. Only occupants of the building are permitted to use these areas. Please be respectful of all equipment and practice safe gym and pool etiquette.

Clubhouse hours:

Monday - Friday 9:00 AM – 5:00 PM | Saturday 10:00 AM - 3:00 PM

Club House can be rented for a fee for events every day of the week

Fitness Center hours:

Monday - Sunday 4:00 AM – 12:00 AM

Pool and Spa Area Hours: Sunday - Thursday 9:00 AM – 10:00 PM | ​Friday and Saturday 9:00 AM – 11:00 PM

Package Deliveries:

It is recommended that you be at home to receive all expected package deliveries, especially if you live in a ground floor apartment.

friendly reminders:

Smoking

Please be aware that Park Square is a smoke-free property. Smoking (including marijuana and vaping) is not permitted anywhere on the premises. Please ensure that your guests respect this policy.

Noise Level

The quiet enjoyment of Park Square is very important to us and a condition of your lease. So that all residents of the Park Square community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes.

Guests

Please email our management team at parksquare@fah.com if you have a guest staying for 10 or more days.

Outdoor Cooking

Only Electric BBQ grills are permitted on patios/balconies.

Pet Policy

As much as we love pets, we just aren't able to accommodate them at this property. So sorry. Note: Assistance animals for persons with disabilities are not considered pets, but do still require our prior written approval. We will handle all requests for accommodation, including requests for assistance animals (service animals or support animals) per applicable fair housing laws.

Please remember, we are always here to help so feel free to contact us with any questions or concerns at parksquare@fah.com or (661) 584-4434.

Updated November 18, 2024